What Working With Us Actually Looks Like
The honest walkthrough, no pitch theater
Thomas Hassett
What this doc does
Most agencies send a polished sales page and hope it lands. I'd rather walk you through it first in plain language. What we actually do every week. What you carry, what we carry. The six objections every contractor sits with before they say yes, including the big one about ongoing fees that nobody else will answer honestly. If you want the full sales page with the video walkthrough, live client rankings, the FAQ, and the booking calendar, that's one click at the end. This doc is the warm-up.
Heads up: a few things changed in 2026
Review coaching got banned in April 2026
You can't script keyword reviews, can't ask for specific staff by name, can't run per-tech quotas. Ask everyone, neutral language, that's it.
The Q&A feature on your profile is gone
Google killed the API in November 2025 and phased out the public feature in December. The answers now live in your business description, your services list, and your posts.
AI review moderation got aggressive
Deletions are up six times over 2024 levels. If your review approach looks engineered, Google catches it now.
The short version of what we do
Five things, every week, for as long as you're a client. We rebuild your Google Business Profile around what actually moves rankings in 2026. We post to it weekly with content built for your local market. We run a review reactivation campaign at the start, then automated review requests after every job. We manage your citations across the 60 or so directories that still matter. And if it fits your business, we build you a Smart Estimator that gives homeowners an instant price on your site, which we covered in another doc. Most of your competitors are doing maybe one of those things, badly. That's the whole game.
The weekly rhythm, in detail
01
Categories and profile fields
We audit your primary category, fill all nine secondary slots, and rewrite your description and services list around what your local customers actually search for. Most profiles we take on have at least six things wrong before we start on anything else.
02
Weekly posts
One keyword-targeted post every week, written for your market. Job photos, service updates, the kind of content the dead Q&A feature used to handle. Most of your competitors haven't posted to theirs in months.
03
Review reactivation, then ongoing
Week one we send personal SMS messages to your past customer list. Typical response rate is 5 to 15%. With a list of a thousand contacts, that's 25 or more new reviews landing before anything else has kicked in. After that, automated requests fire after every completed job, with prompts so the review actually has substance.
04
Photos
Two to three a week, on-site, geotagged, real work. No stock images, no recycled stuff. Google reads the metadata.
05
Citations
We get you accurate across 60-plus directories including Bing, Apple Maps, Yelp, and the AI search platforms like ChatGPT and Perplexity, which is where a lot of local search is heading.
What we carry vs what stays with you
What we carry
Categories, posts, photos, citations, dashboard tracking, weekly activity updates, monthly ranking reports, review reactivation, review automation setup, and the Smart Estimator if it fits your business.
What stays with you
Reviews stay on you because Google requires it. You have to be the one whose customers are leaving reviews. But everything that supports that, the asking, the responding, the automation, the timing, is ours.
The website side
GBP work, local SEO, content, schema, conversion. It all moves together. We don't treat your website and your profile like separate engagements because Google doesn't either. Every week we're stacking another layer that competitors will have to dig through to overtake you.
The dashboard you get access to
You'll see a weekly heatmap of where you're ranking in the top 3 across your service area. Your average ranking position over time. Lead actions broken out by calls, direction requests, and website clicks. Every post we've made, every photo we've added, every review that's come in. The same dashboard Larry, Jamie, and Henry see, which I walked through with real numbers in the case study doc. If something's not moving, you'll see it before we do.
Want to see this on your own profile first?
Two-minute free audit. We screen-record a walkthrough of what's working on your profile and what's slipping. No credit card, no email follow-up unless you want one.
Start your free audit
"How long until I actually see something?"
Honest answer. Visible ranking movement takes three to six months in most markets. Calls move faster. Henry's a client of ours who's early in the work with us. His heatmap hasn't shifted yet, which is normal that early. His phone calls are up 200% off the same profile. The pattern across every client we've worked with is the same. The phone gets busier first. The map turns green after. If you're at month two and nothing's moving on either, that's a conversation we'd be having on the dashboard together, not a surprise at month six.
"I've been burned by SEO agencies before."
This is the one I hear most. Here's the honest version of why it usually happens. Most contractors who got burned were on a monthly retainer with an agency that sent a PDF report once a month full of "impressions" and "engagement" numbers. Vague metrics nobody can act on. They couldn't tell if the work was happening. Couldn't tell if it was working. Couldn't tell if their ranking had moved.
The way we run it, you're going to see every post we make, every photo we add, every review request we send, every citation we submit, every ranking change. Daily, if you want. Your exact map position is on the dashboard the day you sign on. Six months from now, it's still on the dashboard. Either it moved or it didn't.
If it's not moving inside 60 days, you'll know, and we'll be the ones bringing it up first.
"My competitor has 400 reviews. Can I even catch them?"
Maybe, maybe not. Doesn't really matter. Trying to collect 400 reviews is a long road that you'll lose. The faster game is being the contractor whose reviews are the most recent, the most detailed, and the most responded to. Larry's top competitor in his market has 410 reviews. Larry's holding the top 3 in three-quarters of his service area against that competitor right now, and he didn't get there by hitting 410. He got there by being the profile Google trusts most right now. Old reviews go stale. Fresh ones don't.
"Why can't my office manager just do this?"
They probably could, if they had eight free hours a week. Nobody has eight free hours a week. The contractors who try this in-house usually do great work for about six weeks, then a big job lands, the manager has to handle a permit issue, three review requests get missed, two weeks of posts slip, and by month four the rhythm's gone. Google notices the gap before you do. It's relentless work, and that's where the in-house plan usually breaks.
Why am I paying ongoing fees? Isn't this a one-time setup?
Best question on the list, honestly. Here's the truthful answer in two parts.
Part one: Google profiles decay the moment nobody's working them. The platforms reward businesses that show recent activity, recent reviews, recent posts, recent photos. They demote the ones that go quiet. We had a client switch off for two months to test something. Their average position slipped from 2.4 back to 6.1. Took ten weeks of weekly work to recover what two months of silence cost.
Part two, and this is the one most contractors miss: local SEO is the closest thing in your business to a real asset. Think about what happens when you stop running Google Ads. Your phone goes quiet the same day. You spent thousands, and nothing's left to show for it. Local SEO works differently. Every week we run the work, your profile gets a little stickier, a little harder for competitors to overtake. The ranking compounds. The reviews compound. The citations compound. Six months from now you're sitting on a Google asset that throws off calls every week, and you own it for as long as you keep it active. Ten years from now, an old client of ours will still be in the top 3 because we never stopped pushing the signals Google wants to see.
The fee is what keeps that asset alive. Stop the work and the platforms slowly forget you. Keep the work running and the gap between you and your competitors keeps widening.
"What if it doesn't work for my specific market?"
We're month-to-month, no contracts. We've worked with 52-plus home service businesses across the US. Different verticals, different market sizes, different competitive landscapes. The rhythm holds up.
The reason it holds up is that Google's algorithm doesn't care what city you're in or what trade you run. It cares about the same signals everywhere. Categories, reviews, posts, photos, citations. Get those firing consistently and the algorithm rewards you. Stop, and it punishes you. The signals are universal.
Local map ranking also compounds. The longer we run the work, the harder it gets for competitors to catch up. Most of our results show up between month three and month six, which is why we keep pushing consistency every week from day one. If the calls aren't moving in your first 60 days, we double down on the signals that aren't firing. We don't slow down, we don't switch tactics, we don't quietly disappear. We push harder.
Still sitting with questions?
The full offer page covers the FAQ, has the video walkthrough, shows live client rankings, and has the booking calendar if you'd rather skip the audit and just book a call.
Who we're a good fit for, and who we're not
Honesty saves both of us time.
Good fit
Home service businesses in the US. Roofers, HVAC, plumbers, electricians, landscapers, painters, pressure washers, gutter companies, window cleaners, similar trades. Owner-operator or just past it. Phone's quieter than it should be. Ready to do the work for six months minimum before you decide whether to keep going.
Not a fit
Anyone looking for a one-month "fix it and forget it" engagement. Contractors who aren't ready to actually answer the phone when calls start coming in. The work compounds across the first six months, so the engagement needs that runway, and the leads need somewhere to land.
Reading this as an agency owner?
Some of you reading this aren't contractors. You're agency owners or marketers who serve home service businesses, and you've been mentally running this through your own shop the whole way down. Good. There's a separate document for you that covers what white-labeling our system looks like, how the unit economics work for agencies, and where most agency local SEO programs quietly lose clients.
The two ways to take the next step
Two paths, depending on where you're at.

Path A: If you want to see what's actually slipping on your own profile before talking to anyone, start with the free two-minute audit. We screen-record a walkthrough showing where you're ranking, what's working, and what's costing you calls every week.

Path B: If you've read enough and want to talk, the full offer page has the video walkthrough, live rankings from current clients, the FAQ, and the booking calendar.